To provide the Services and personalize your experience
We may use your email domain to infer your affiliation with a particular organization or industry to personalize the content and experience you receive on our websites.
For Research and Development
We use information and collective learning’s (including feedback and surveys) about how people use our Services to troubleshoot, to identify trends, usage, activity patterns and areas for integration, to improve our Services and to develop new products, features and technologies that benefit our users and the public.
To communicate with you about the Services
These communications are part of the Services and in most cases you cannot opt out of them.
To market, promote and drive engagement with the Services
You can control whether you receive certain communications as described in the ‘opt-out of communications’ part of the ‘How to access and control your information’ section of our Privacy Policy below.
For Customer support
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
For safety and security
We use information about you and the Services you use to verify accounts and activity, to prevent, detect, and respond to potential or actual security incidents, and to monitor and protect against other malicious, deceptive, fraudulent, or illegal activity, including violations of our Terms of Services
To protect our legitimate business interests and legal rights
We use information about you in connection with legal claims, regulatory compliance and inquiries, audit functions, and disclosures in connection with the acquisition, merger, or sale of a business where required by law or where we believe it is necessary to protect our legal rights, our interests, or the interests of others.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
This Notice may be amended from time-to-time. Unless otherwise indicated, any changes to this Notice will apply immediately upon posting to the Platform so please check our site periodically for updates. You can see when this Notice was last updated by reviewing the “Last Updated” legend at the top of this page. We will provide notice of material changes by updating the Notice here, and communicating with you in the manner and format in which we typically communicate with you in our regular course of business, as required by applicable law.
We may combine personal information we obtain. For example, we may combine personal information that we have collected online with personal information that we have collected offline, for instance during calls between you and our support team. We may also combine personal information that we have collected across other third party sites or from other third parties with personal information we already have.
We may collect personal information from or about you in order to provide, enhance, market, and offer our products and services offered via the Platform, and to otherwise communicate with you. This section describes the categories of personal information we may collect, including personal information we have collected in the past twelve months. You are not required to give us all the personal information identified in this Notice; however, if you do not provide requested personal information, we may not be able to provide you with some or all of our services.
Contact and Demographic Information
name; address (including billing and shipping address); telephone number; email address; and fax number
Payment Information
If you make a purchase, we will collect your payment information including your credit card information and billing address, together with your purchase details.
Account Information
We may also collect user ID and password, and screen name.
Location Data
While navigating the Platform, your mobile device or browser may share your location data, both through WiFi and GPS, and IP address or MAC address. We will collect this information based on the settings of your phone and browser.
Usage Information
We may also collect usage and device information when you visit the Platform. This may include information relating to your Internet activity or other electronic network activity, which includes device information; web server type and version; PHP version; database type and version; cookie information; device information; browsing activities, and platform or mobile application use data; referring domain; destination domain and destination path; performance, security, software configuration and availability of our software on your servers and network; website user statistics and website and portal use and viewing activity records; and communication preferences.
We use industry standard technical and organizational measures to secure the information we store.
How long we keep information
Account information
We retain your account information for as long as your account is active and up to 30 days thereafter
Information you share on the Services
If your account is deleted, some of your information and content may remain on our Services to allow your team members or other users to make full use of the Services.
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
Delete your account
If you no longer wish to use our Services, you may delete your Services account in your account settings. Otherwise, please contact your administrator. You may also contact Dokimes for guidance at [email protected]
Pursuant to California’s Shine the Light statute (Cal. Civ. Code § 1798.83), you can control if we share personal information with third parties for their marketing purposes. To opt-out of us sharing your personal information with third parties for such purposes, email us at [email protected] include “Marketing Opt-Out” in your request.
In addition, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), California residents may have certain other rights concerning their personal information. This section describes (i) the categories of personal information collected and disclosed by Dokimes, subject to CCPA, (ii) your privacy rights under CCPA, and (iii) how to exercise those rights.
When we use the term “personal information” in this section, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
How We Respond to Your Requests
In all cases, we will respond to your request between 1 day to 3 days. However, where reasonably necessary, we may extend our response time by an additional 15 days, provided we send you notice of such extension first. We will provide the information to you via your preferred delivery mechanism. If the information is provided to you electronically, we will provide you the information in a portable format and, to the extent technically feasible, in a machine readable, readily usable format that allows you to freely transmit this information without hindrance.
We process and store personal information both inside the United States and overseas. If you live outside of the United States, be advised that we may transfer your personal information to the United States and other countries, whose laws may not provide the same protections as the laws in your country. Personal information transferred outside of the European Economic Area will be subject to the appropriate safeguards pursuant to GDPR and other applicable law, including without limitation, standard contractual clauses approved by the European Commission.
Our Platform may include third party content and links to third party websites and services that collect personal information. We do not control these third parties and this Notice does not apply to their privacy practices. We are not responsible for the practices of these third parties or how they use information you provide to them. Please read the third parties’ privacy policies carefully.
Depending on where you are located, you may have certain choices about how we use your personal information, including the right to access, receive a copy of, correct, delete, and opt-out of the processing of, your Personal Data. To exercise your rights (including to opt-out of marketing communications) please email us at [email protected] or by following the instructions included in the email or text correspondence.
Please note that, even if you unsubscribe from certain correspondence, we may still need to contact you with important transactional or administrative information, as permitted by law. Additionally, if you withdraw your consent or object to processing, or if you choose not to provide certain personal information, we may be unable to provide some or all of the services to you.